Friday, May 06, 2005

This call may be recorded

So, if I don't get my prescriptions filled I turn what I can only describe as "inside-out and covered with red algae". Knowing this, my insurance company and benefits coordinator managed to foul up my coverage so that it was listed as cancelled - despite paying them in excess of $10,000 this month alone. My pharmacy told me that in order to afford my meds without coverage I'd need to "drop my drawers" and perform a simple dance. Unwilling to do so, without them even asking for my "social", I returned to my benefits coordinator and asked her to respond to a few simple questions in order to improve the quality of service.

Regarding the cancellation of my insurance for one week despite my excessive payment...

Mary, how would you rate the level of service provided during the week ending 5/6/2005?
A. Totally up the schwazole
B. Merely IN the schwazole

Her reluctant response suggested that she was uncomfotable with this line of questioning. I suggested she call back during working hours and rub something viscous and permanently discoloring in her hair.

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